Cleaning Services Manager

We are looking for an experienced and driven Senior Cleaning Manager to lead and enhance the delivery of cleaning and caretaking services across our social housing portfolio. This includes communal areas, sheltered housing schemes, office cleaning, and caretaking operations.

This is a strategic leadership role responsible for setting direction, ensuring high standards of service delivery, and managing performance across a diverse team of managers and supervisors. The successful candidate will champion safety, quality, efficiency, and customer satisfaction across all estate services.

Position: Cleaning Services Manager

Salary: £56,385

Location: Torrington Avenue, Coventry, CV4 9AJ

Hours: 37 Hours, Mon to Thurs 8am to 4pm, Fri 8am to 3.30pm

Key Responsibilities:

• Lead and manage all cleaning and caretaking services across communal areas, sheltered schemes, and offices
• Set strategic direction and implement policies, procedures, and service standards across all locations
• Oversee Health & Safety compliance, including risk assessments, method statements, and environmental standards
• Manage budgets to ensure cost efficiency while maintaining high-quality service delivery
• Monitor performance, address issues, and drive continuous improvement and operational efficiency
• Build stakeholder relationships and deliver clear reporting on performance, risks, and service outcomes

Qualifications and experience:

• CIH Level 4 qualification (or willingness to work towards)
• IOSH, NEBOSH, or equivalent Health & Safety qualification
• Significant experience in cleaning services (essential)
• Proven senior management experience within an estates or facilities environment
• Strong leadership skills with the ability to motivate and develop teams
• Experience in producing detailed reports and performance analysis
• Full UK driving licence and willingness to travel across sites

Manager’s Quote:

This is a great opportunity to take on a newly created role within a large Estates Services team committed to delivering high standards. We are seeking a dynamic, senior-level manager who can bring valuable expertise and support the team.

This is an opportunity to play a key leadership role in delivering high-quality services that directly impact communities. You’ll have the autonomy to shape strategy, improve operations, and lead a dedicated team in a forward-thinking organisation.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Estates Services.

 We will work together as one team and embrace our Citizen values.

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This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 12th May 2026

Interview date: 20th May 2026

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.