Lead Planner (Repairs Scheduling Team Leader)

This is an exciting new opportunity within our Maintenance Operations team, reporting to the Operations Manager (Planning, Performance & Process).

As a Lead Planner, you’ll lead a team of Maintenance Planners and Administrators to deliver a high-performing planning service that keeps our responsive repairs service running smoothly.

You’ll play a key role in leading a team of Maintenance Planners in coordinating a large team of multi-skilled engineers across multiple regions, ensuring repairs are scheduled efficiently, completed within target timescales and that engineer productivity is maximised.

This is a role for someone who thrives on service improvement. Working closely with colleagues across the organisation, you’ll help shape and refine our systems, processes and ways of working to continually enhance our repairs service and deliver the best possible experience for our customers.

Position: Lead Planner (Repairs Scheduling Team Leader)

Salary: £46877

Location: 4040 Lakeside, Solihull Parkway

Hours: 37 hours per week - Between 8am-6pm monday to friday (flexible)

Key Responsibilities:

Provide strong, supportive leadership to a team of Maintenance Planners and Administrators, fostering a positive, performance-led culture that encourages collaboration, accountability and continuous improvement. Use data, systems and cross-team working to drive service enhancements, improve efficiency and ensure a high-quality, customer-focused responsive repairs service.

Qualifications and experience:

• Experience in customer-focused maintenance or social housing services.
• Strong leadership skills with the ability to manage dispersed teams effectively.
• Confident using scheduling and housing management software, plus Microsoft Office.
• Committed to continuous development, including working towards CIH Level 4.

• Highly organised, collaborative, and innovative, with excellent communication, literacy and numeracy skills.

Manager’s Quote:

You will have the enthusiasm and creativity to work in a fast-paced and complex area whilst helping us achieve our ambitious plans to deliver sector-leading services.

You will have exceptional leadership skills to lead a team of Maintenance Planners and Administrators, inspiring colleagues, making them feeling valued, engaged and motivated to perform at their best.

You will embrace collaborative working and have a thirst for innovation with an appetite for improving customer focussed services. An interest in lean methodologies and developing project management skills would be a bonus.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Enhanced family leave (maternity, paternity and adoption)
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Maintenance Operation.s

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Closing date: 12th April 2026

Interview date: 20th April 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.