Rent & Service Charge Officer

We are brave, we are ambitious, we are honest, and we are Citizen!

We have an exciting opportunity to join our rent and service charge team. At citizen we manage over 30000 homes, of all different tenures and tenancy types, our team are responsible for setting the charges for these homes. This includes setting charges accurately in line with agreement types as well as ensuring maximum cost recovery.

Role: Rent & Service Charge Officer

Salary £ 36,149 + 4% pay award from the 1st April 2026

Position: Permanent, Full time, 37 hours per week, Monday - Friday

Location: B37 7YN, 4040 Lakeside, Hybrid working (At least 2 days per weeek in the office)

Manager’s Quote:

We are a friendly, supportive team who work hard and pull together to deliver the best service for our customers. We’re dynamic, adaptable, and always ready to step up when needed to get the job done. We also enjoy socialising as a team and building strong relationships both inside and outside the workplace.

In housing you can make a real difference, the role of Rent & Service Charge Officer will involve:

• To produce accurate rent and service charge statements in line with the business’ rent setting procedures
• Be alert to opportunities to improve procedures and paperwork in order to simplify/streamline existing procedures
• Maintain the service charge module
• Investigate and resolve customer enquiries relating to rent and service charge statements

As Rent & Service Charge Officer we need you to have:

• Ability to communicate with both internal and external customers and resolve their problems.
• Intermediate level working of Microsoft Excel.
• Ability to communicate financial information to non-finance staff in a clear and understandable manner.
• Ability to work under pressure to strict deadlines and prioritise tasks.
• A high level of attention to detail.

We would be really excited if you have:

• Knowledge of Housing Associations
• Knowledge of the relevant legislation governing rents & service charges
• Ability to use advanced Excel functions and develop Excel solutions to achieve objectives

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

What We Offer:

 We will work together as one team and embrace our Citizen values.

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Closing date: 17th March

Interview date: W/C 23rd March

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer