Technical Support Surveyor

Exciting Career Opportunity at Citizen!

We are seeking a skilled and customer-focused Technical Support Surveyor to join our Maintenance Operations team. This is an exciting opportunity for a technically competent professional who thrives in a fast-paced environment and takes pride in delivering high-quality repairs and maintenance services within customers’ homes.

You will play a key role in ensuring works are delivered to the highest standards of safety, compliance, and customer satisfaction. Working closely with internal teams, contractors, and stakeholders, you will provide expert technical support, manage inspections, and ensure that all works meet regulatory and organisational requirements.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Technical Support Surveyor

Salary: £45074

Location: Mobile Worker (Worcester, Birmingham, Coventry)

Basis: 37 Hours per week

Key Responsibilities:

• Provide technical support in the delivery and development of responsive repairs and maintenance services
• Plan, organise and undertake pre- and post-inspections, preparing detailed schedules of works using NHF Schedule of Rates
• Carry out Damp and Mould inspections in line with statutory requirements and relevant timeframes
• Identify and manage works under CDM Regulations where applicable

Qualifications and experience:

• IOSH or equivalent Health & Safety qualification
• Degree or HNC/HND in a Building-related subject
• Evidence of continued professional development in technical building knowledge

We are looking for a technically confident, customer-driven professional who is calm, polite, firm and fair in their approach. You will be comfortable working in people’s homes, able to explain technical matters clearly, and committed to delivering excellent service.

You must hold a full UK driving licence and have access to a vehicle insured for business use, as this is a fully mobile role.

Manager’s Quote:

Working at Citizen as a Surveyor is a position of responsibility, transforming guesswork into reality. You will be part of a team of Surveyors working across the midlands, dealing with all aspects of Social Housing repairs as well as assisting with contractor management.

We are a small team that are mobile, responsive and working towards delivering customer satisfaction.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in X.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 15th March 2026

Interview date: 25th March 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.