Senior Lettings Advisor - Part Time

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in helping customers to move into their new home within the West Midlands. We’re looking for a motivated and experienced housing professional to join our team and play a key role in delivering a high-quality allocations, lettings, and empty property management service.

This is an exciting opportunity to make a real difference by helping people access safe, sustainable homes while ensuring our properties are let efficiently and in line with policy.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Senior Lettings Advisor – 26 hours per week

Basis: 6 months FTC (4 consecutive days)

Salary: £36149 per annum (pro rata)

Location: Mobile Worker, covering Coventry and surrounding areas - may need to travel further if required/Hybrid

Key Responsibilities:

• Support the delivery of a high-quality allocations, lettings, and empty property management service.
• Ensure empty properties are re-let promptly, in line with the allocations policy and agreed performance targets.
• Deliver sustainable lettings through effective shortlisting, eligibility checks, and assessments to help new tenants sustain their tenancies.
• Build and maintain strong working relationships with local authorities, particularly around Choice Based Lettings and nomination arrangements.
• Ensure systems and processes operate effectively to deliver excellent customer service and high levels of customer satisfaction.

Qualifications and experience:

• You will have previous experience working within the housing sector.
• You will understand allocations policies and lettings processes and be confident working to performance targets.
• You’ll be organised, customer-focused, and committed to delivering a high-quality service.
• You’ll be comfortable working with partners and stakeholders to achieve positive outcomes.

Manager’s Quote:

This exciting opportunity has arisen to join a high performing team who work in and around the West Midlands delivering sign ups using our new digital technology. This is a hybrid position which has flexibility to support work life balance.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in X.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 24/02/2026

Interview date: 04/03/2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer