Concierge Officer

Exciting Career Opportunity at Citizen!

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

It’s an exciting time to join us.

Position: Concierge Officer

Basis: Permanent, Full Time (38.5 hours per week average – 12 hr shifts inclusive of breaks, Rolling pattern of 4 weeks days / 4 weeks nights. Shift Schedule: Week 1: Mon, Tue, Sat, Sun | Week 2: Wed, Thu, Fri rolling)

Salary: £30,095 + 15% Shift Allowance

Location: Coventry, CV1 5GX

Key Responsibilities:

•  Proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only.
•  Conducting checks of sites to ensure they are safe and secure. Need to be fit and healthy to undertake the walking of multiple sites when on duty.
•  Working with colleagues to manage a range of issues including evidencing and reporting of anti-social behaviour, hazards, building/fire safety matters and assisting with emergencies.
•  Visible and accessible point of contact for enquiries.
•  As a member of the Concierge Team you will often be the first point of contact where you will be able to assist, direct and find a solution to queries.

Qualifications and Experience:

•  A professional and positive approach to customer service
•  Strong communication skills both verbally and written
•  Ability to work on your own and within a team and be proactive in finding solutions to challenging issues
•  Full driving licence and ICT competence

 We would be really excited if you have:

•  Customer service experience

Manager's Quote

We are seeking Concierge Officers to join our in house Concierge Team who help keep our high rise customers and buildings safe in Coventry. The role is ideal for someone who enjoys providing a great customer focussed service. We are able to develop and train people with the right potential and the role provides a great work/life balance. This is your chance to make a real impact and be part of something big.

We have been reviewing our service and will be implementing changes in 2026 to focus on the areas that really matter to our residents and people and building safety. Customer service skills really matter to us and an ability to use initiative. This role is not a purely security position and we are happy to consider persons from a range of backgrounds with the relevant ability.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 20th February 2026

Interview date: 5th March 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer