Operations Manager

Exciting Career Opportunity at Citizen! 

Are you a driven professional seeking to make an impact in Maintenance Operations? A fantastic opportunity has arisen for a professional, driven and hands-on Operations Manager to help deliver the Maintenance Operations Business Plan and have responsibility for the delivery of voids and planned repairs across Citizen’s property portfolio.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Operations Manager
Salary: £62537
Location: 4040 Lakeside, B37 7YN

Key Responsibilities:
We are looking for a hands on, people focused leader who knows the trades inside out and isn’t afraid to challenge, motivate, and inspire. In this role, you’ll drive high quality maintenance performance across the field - leading by example, guiding Supervisors and technical teams, and ensuring every job is delivered safely, efficiently, and with the customer at the heart of it.

You’ll take ownership of day to day operations: managing contractors, optimising technical resources, monitoring KPIs, and keeping work on spec, on time, and on budget. You’ll build strong relationships with customers and internal teams, continually raising standards and pushing for operational excellence.

From shaping performance data to developing your team’s technical capability, supporting voids and project work, and contributing to long term service strategy - you’ll play a key role in how our maintenance operations evolve. And when the unexpected happens, you’ll be the calm, capable leader who steps in to support.

Qualifications and experience: 

• Ideally you will be qualified in a building related subject to HNC, City & Guilds or NVQ or relevant trade background
• Proven experience of working within an organisation delivering maintenance and building services (preferably within Social Housing) covering multiple workstreams over a dispersed geographical area.
• Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff across various work streams including void repairs, responsive repairs and planned works.
• Ability to demonstrate a strong customer focus and strives to continually improve quality of service provided

Manager’s Quote:
Our Maintenance Operations team is built on care- for our customers, the homes we manage, and each other. Every day is different, and that’s what makes the work rewarding. We collaborate, solve problems together, and take pride in delivering a service customers can trust.

We’re looking for an Operations Manager who thrives in this environment. Someone who can unite and inspire trade teams, lead with integrity, and help us keep raising the bar. If you enjoy leading skilled, committed, and good-humoured teams, even on the busiest days, you’ll feel right at home.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Maintenance Operations.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Closing date: 11th February 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer