Transformation Lead

Exciting Career Opportunity at Citizen!

This is an exciting opportunity to join the Transformation Team who are delivering a customer-led Transformation programme driving improvements to Citizen’s culture, services and products.

We are looking for someone with energy and enthusiasm who is passionate about delivering positive change. You will be working alongside our Project Management Team to drive our transformation programme ‘Putting our Citizen’s First.’

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Transformation Lead

Salary: £ 54,216

Position: Permanent, full time 37 hours per week

Location: Birmingham/Hybrid – minimum 2 days per week

This role involves working across all areas of the business, using evidence to diagnose areas for improvement, working with colleagues to develop improvement plans and design solutions. You will be key to the project team assuming the role of Business Analyst, developing and delivering the right solution and ensuring that identified benefits are realised and sustained.

In addition, you will be supporting colleagues to understand, adopt and embed a continuous improvement culture across Citizen.

In return we will provide you with interesting experiences, encourage you to innovate and give you the opportunity to make a positive difference in our society.

In Transformation you can make a real difference, the role of Transformation Lead will involve:

• Obtaining, analysing and presenting data to identify areas for improvement and to support decision making by business leaders
• Collaborating with colleagues across the business to design innovative and creative solutions to solve business problems
• Ensuring that design solutions meet the needs of customers, colleagues and regulatory requirements
• Defining and communicating requirements to colleagues and ensuring that these are delivered
• Identifying and defining benefits to be delivered
• Running workshops in person, online and hybrid to deliver project objectives
• Working with the business to ensure that improvements and benefits are embedded and sustained

As Transformation Lead, we need you to have:

• Experience of leading and managing change activities
• Experience in using Microsoft Office products to present, analyse and process data
• Experience of utilising different tools and techniques to process map and problem solve
• Experience of presenting and leading meetings, workshops and/or training at different levels
• Excellent communication and presentation skills
• A passion for driving meaningful change and making a difference
• Great organisational skills
• An ability to work flexibly and respond to changing priorities
• An enthusiastic and approachable personality

We would be really excited if you have:

• Qualifications linked to Lean transformation
• Experience of delivering AI/RPA transformation projects
• Experience of delivering transformative change in Housing Management Services

Manager’s Quote:

Join our vibrant Transformation Team, where you’ll work as one of four passionate and forward‑thinking Transformation Leads, partnering closely with our three Senior Project Managers. Together, you’ll shape and deliver exciting new projects that drive our ‘Putting Our Citizens First’ change programme - enhancing the experience we offer to our Citizens, both customers and colleagues.

In this role, you’ll help lead meaningful change across every part of the Citizen journey; from front‑line services to back‑office processes and the technology that supports them. No two days are the same, and the variety of work means you’ll always be learning, influencing, and making a real impact.

What We Offer:

Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
 

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people. We will work together as one team and embrace our Citizen values

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 5th February 2026

Interview date: 18th & 19th February 2026

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Proud Corporate Member of WISH - The Network for Women Working in Social Housing
Citizen Housing is a Disability Confident Employer
Official Accredited Living Wage Employer