Facilities Assistant

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in Facilities Management? Want to be at the heart of change?

We are embarking on an exciting journey packed with ambitious projects and meaningful colleague engagement. This is your chance to make a real impact and be part of something big.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Facilities Assistant

Basis: Permanent & FTC (2 years), Full Time - 37 Hours per week

Salary: £28,923

Location: 4040 Lakeside, B37 7YN (structured work pattern across office sites and welfare areas)

Key Responsibilities:

· We’re looking for a proactive and approachable individual to be the go-to person for staff and visitors across our office locations and welfare sites. In this role, you’ll provide support with office-related assistance, resolve day-to-day operational issues, and escalate matters when needed.

· You’ll work to a structured schedule, based at one of our sites between 8:30 AM and 4:30 PM, ensuring everything runs smoothly and colleagues have the support they need.

· You’ll play a key role in managing and supporting both Hard and Soft Services across all our office premises, working closely with internal teams and external contractors.

· Your mission- To create a positive experience for everyone working from our office locations by ensuring the environment is clean, well-maintained, and fully stocked with essentials. From smooth operations to a welcoming workspace, you’ll help make our offices places people love to work.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Qualifications and experience:

• Trained or will be trained by IOSH (3-day course).

• Full UK driving licence including business use insurance, to enable you to travel across areas where Citizen operates (Travel expenses are reimbursed each month)

• Must have experience of delivering excellent Customer Service to diverse audiences using a polite and tactful manner with appropriate assertiveness if circumstances become challenging.

Manager’s Quote:

We have a huge 18 months ahead of us to deliver our Accommodation Strategy with big, exciting projects and lots of colleague engagement, it is the perfect time to get involved in the next chapter for the Facilities Team.

The Facilities Team is small and incredibly hard working; we aim to deliver great working environments for our colleagues to enable them to deliver fantastic services to our customers. This might be at our office locations but also through our welfare areas to provide somewhere away from the office for field-based workers.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in facilities management.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Closing date: 6th February

Interview date: 11th February

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer