Supported Housing Officer

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in supported housing?

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

The Gateway provides short-term supported accommodation for single people over 18 years  who are homeless or at risk of homelessness. The Supported Housing Officer role has two clear purposes – the delivery of intensive housing management and delivery of person-centred support.

Position: Supported Housing Officer

Salary: £36,149

Work Pattern: Full Time, 37 hours per week, 8.00am-8.00pm on a rota basis

Location: Scheme Based, The Gateway, Hillfields, Coventry, CV1 5TU

Key Responsibilities:

• Work with residents to develop financial, life and tenancy skills, increase resilience and confidence, and promote independence
• Prevent homelessness, sustain accommodation, and support residents in achieving positive move-on opportunities into independent accommodation to improve their life chances and build a foundation for life
• Demonstrate excellent communication, negotiation and interpersonal skills, enabling you to build positive professional relationships with residents and partner agencies
• Work collaboratively to provide holistic support and promote resident engagement and wellbeing

Qualifications and experience:

• Experience of working with vulnerable adults in a community setting or supported housing.
• Have previous experience in Housing Management and Support
• CIH Level 3 or willingness to undertake qualification
• Empathetic, positive, optimistic and solutions-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues.

Manager’s Quote:

“You will work as part of a passionate and driven team,  in partnership with other relevant services, to provide holistic support to residents.  You will encourage engagement by developing supportive relationships, with the aim of helping residents become tenancy ready and able to move on into independent accommodation”.  

We will be an employer of choice and invest in our people

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in supported housing.

 We will work together as one team and embrace our Citizen values.

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This post is subject to a Enhanced DBS check (Disclosure and Barring Service).

Closing date: 8th January 2026

Interview date: 20th January 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer