Senior Lettings Advisor - 6 month FTC

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in helping customers to move into their new home within the West Midlands.

Position: Senior Lettings Advisor – 6 month Fixed term contract (if you are an internal candidate you will need to request permission for a Secondment)

Salary: £36,149 per annum

Location: Mobile Worker, covering Coventry and surrounding areas - may need to travel further if required /Hybrid

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Key Responsibilities:

• Supporting the provision of a high-quality allocations, lettings, and empty property management service.
• Ensuring that empty properties are re-let in accordance with the allocations policy and within the minimum timescales to achieve targets.
• Delivering sustainable lettings through effective shortlisting and eligibility assessments ensuring that new tenants can sustain their tenancies.
• Maintaining & developing excellent relationship with local authorities in respect of Choice Based Lettings and nomination arrangements.
• Ensuring that processes work effectively to deliver a high-quality service and customer satisfaction.

Qualifications and experience:

• Previous experience in the housing sector
• Supporting the provision of a high-quality allocations, lettings, and empty property management service.
• Ensuring that empty properties are let in accordance with the allocations policy and within the minimum timescales to achieve targets

Manager’s Quote:

This exciting opportunity has arisen to join a high performing team who work in and around the West Midlands delivering sign ups using our new digital technology. This is a hybrid position which has flexibility to support work life balance.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture: 

We will be an employer of choice and invest in our people

Our team is passionate about making a positive impact and driving innovation in the allocation and letting of properties.

 We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 5th January 2026

Interview date: 15th January 2026

This post is subject to a Basic DBS check (Disclosure and Barring Service).

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

• Proud Corporate Member of WISH - The Network for Women Working in Social Housing
• Citizen Housing is a Disability Confident Employer
• Official Accredited Living Wage Employer