Exciting Career Opportunity at Citizen!

This is an exciting opportunity to join the Transformation Team who are delivering a customer-led Transformation programme driving improvements to Citizen’s culture, services and products.

Are you someone with energy and enthusiasm, passionate about delivering positive change? We’re looking for a proactive and driven individual to join our team.

In this role, you will be an empowered and collaborative leader within our project teams, supporting the successful delivery of projects related to processes, systems, data or working practices – all aimed at creating a great service for our customers. Your project expertise will help shape the framework for our projects and drive successful delivery across a range of strategic projects.

In this role, you’ll deliver excellence within project delivery, understand how digital services can be developed and delivered while championing the organisation’s vision and values. You will be working alongside technology, data and process experts within our wider transformation team to deliver the aims of our programme change programme ‘Putting our Citizen’s First’.

Position: Senior Project Manager

Salary: £56,385

Basis: Permanent, Full Time, Monday - Friday, 37 Hours Per Week

Location: 4040 Lakeside, B37 7YN - Hybrid (2 Days Per Week in the Office)

Key Responsibilities:

To build and manage stakeholder (to Director Level), internal / external customer and supplier relationships to ensure their contribution and understanding of proposals to facilitate successful approval and delivery.
To provide high quality reporting to demonstrate progress, risks and issues and other project information through to relevant governance forums.
To maintain a focus on the benefits of business change projects, building benefits management plans and monitoring business performance to establish and demonstrate the success of changes.
To work with Subject Matter Experts across the business to identify and create project business cases, project plans and supporting documentation.
To fully scope, plan and define the outputs of projects using appropriate project management frameworks ensuring effective delivery leading to improvements in the group’s processes, systems, structures or information.
To develop a clear understanding of organisational vision, and ensure projects are scoped to achieve the objectives of our Business Strategy

Qualifications and experience:

Prince2 or equivalent project management qualification
Lean Six Sigma or similar continuous improvement / change management qualification
Professional housing or other relevant qualification
Experience of Managing complex, organisation wide change projects
Ability to engage and involve a wide range of stakeholders with different views
Able to draw conclusions from diverse and complex qualitative and quantitative data sources
Ability to work between technical teams to build understanding and rapport

Manager's Quote:

Our Transformation Team are at the heart of delivering change for Citizen. We work across the busines with operational and support teams to drive improvements for the benefit of our customers and colleagues alike. You will be one of 3 Senior Project Managers working closely with and alongside 4 Transformation Leads. Every day is different, every day presents a new challenge and we work as a team supporting each other to achieve great results. If you get a kick out of delivering positive change and making a difference then this is the role for you.

What We Offer:

Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

Annual Leave: Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Competitive Salary: We offer a competitive compensation package.
Health and Wellness: Comprehensive health insurance and wellness programs.
Work-Life Balance: Flexible working hours and generous leave policies.
Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in transformation.

We will work together as one team and embrace our Citizen values.

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Closing date: 5th June 2026

Interview date: W/C 22nd June 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.